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SHIPPING AND RETURNS

Shipping Policy

Shipments are made all over the world.
All orders are handled by the warehouse and taken over by the couriers within 7 working days of receipt of the order confirmation.
There may be shipping exceptions for countries in South America (Brazil, Argentina, etc.), Africa and Russia where customs clearance of goods takes longer.
Shipping times are estimated times. This means that Strass and Stripes is not responsible in the event that there should be delays due to force majeure. For example: technical problems, delays due to couriers managing the shipment / sorting, holidays, weather conditions, etc.


Following each order, the customer will be provided with an email containing a tracking number so that the order can be tracked. For any problems with shipping, do not hesitate to contact us by sending an email to  strassandstripes@gmail.com , making sure to specify your name / surname & order number.


It could happen that, once it reaches its destination, the package is subject to customs controls. In these very rare cases, there may be costs for the customs clearance of the order that will be borne by the buyer. These customs fees are calculated according to the purchase value.

Return & Exchange Policy

Strass and Stripes accepts returns (only for non-compliant / defective goods) or size changes no later than 14 days from the date of receipt of the order. The garments must be returned at the buyer's expense to the address of origin of the goods.

Strass and Stripes reimburses the entire amount corresponding to the purchase only and exclusively in the event of clear evidence that the goods received are non-compliant / defective.

Strass and Stripes will ask the customer to send by e-mail photos of the garment received by placing in Strass and Stripes will evaluate whether to consent to the issuance of a credit for the same amount of the purchase by offering the possibility of exchanging goods.

Both for the return and for the change of size, the garment must be returned in a perfect state of conservation, which includes the original packaging / case and label, they must not be washed, worn, free of odors / perfumes or damaged in any way. The items must be adequately packed with the same packaging received or alternatively with a similar and compliant packaging for the transport of the same.

Should at least one of the points listed above fail to be respected, Strass and Stripes reserves the right not to accept any return / request for size change.

How is it possible to return a garment?
1 - Contact our customer service at the e-mail  strassandstripes@gmail.com  for your return 
2 - Our customer service will contact you to solve the problem as soon as possible 
3- You will be provided with a return address 
4- You will be contacted as soon as the package is received to find the best solution together

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